Summary
John Opus is a Client Services Specialist with 15 years in IT, combining hands-on hardware/software management, network administration, and client-facing support across NGOs and private firms in Uganda. He has a proven track record reducing downtime and resolving 95% of helpdesk tasks within SLA through process documentation, procurement optimization, and proactive stakeholder engagement. At OCTECH he strengthened vendor relationships, regulatory compliance, and cybersecurity posture while streamlining IT workflows for operational efficiency. He led LAN upgrades and accessibility compliance at Appleton Group, and earlier roles honed his troubleshooting, inventory control, and system maintenance skills. An active developer on legacy open-source projects, he contributed feature-rich event dispatchers and test coverage to a notable as3-signals repository, reflecting a blend of practical support work and software craftsmanship. He brings a pragmatic, metrics-driven approach to IT operations and a demonstrated knack for translating technical improvements into measurable business value.
15 years of coding experience
Bachelor of Computer Science, Information Technology, Bachelor of Computer Science, Information Technology at Amity University
Bachelor's degree, Information Technology, Bachelor's degree, Information Technology at Makerere University
English, Bantu