John Palma
Senior WordPress Technical Support Engineer at LevelUp - Product Support for WordPress
Calabarzon, Philippines
Summary
👤
Senior🎓
Top SchoolJohn Palma is a Senior WordPress Technical Support Engineer with 11 years in web and telephony software, currently specializing in support and customization for a portfolio of 10+ WordPress plugins. He combines hands-on coding in PHP, JavaScript, CSS and HTML with customer-facing excellence—resolving 1,441 tickets in 2022 and maintaining a 99.79% first-response SLA. Prior roles span cloud/telephony solutions with Asterisk and AWS, full-stack web development across WordPress, Shopify and Magento, and early R&D work with Docker and Django. He frequently bridges product, QA and support workflows using tools like Freshdesk, Asana and Zendesk, and writes custom Code Snippets to solve complex customer requests. Based in Calabarzon, Philippines, John pairs a formal Computer Science background with practical certifications from freeCodeCamp, and a knack for turning support interactions into product improvements. Notably, he has shipped both customer-facing features and backend integrations that reduced support friction across global carrier networks.
10 years of coding experience
5 years of employment as a software developer
Full Stack Web Development Certification Computer Software Engineering, Full Stack Web Development Certification Computer Software Engineering at freeCodeCampBachelor of Science (B.S.) Computer Science, Bachelor of Science (B.S.) Computer Science at University of the EastBachelor of Science (BS) Computer Science, Bachelor of Science (BS) Computer Science at AMA Computer University
Stackoverflow
745reputation
309kreached
6answers
13questions
Github Skills (78)
woocommerce10
github10
checkout10
wordpress10
git10
php10
cart9
ecommerce9
commerce9
shopping-cart9
patch9
oms9
django8
modular8
python8
Programming languages (8)
Github contributions (5)
johnjullies/hello-world
Jun 2015 - Jan 2017
Contributions:2 PRs, 181 pushes, 4 branches in 1 year 7 months
johnjullies/johnjullies.github.io
Jun 2015 - Jun 2021
Contributions:6 PRs, 74 pushes, 5 branches in 6 years
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