Summary
John Reiner is a Senior Technical Support Engineer with six years of experience turning cloud complexity into clarity, currently focused on helping customers at Finout. He brings deep hands-on expertise in container ecosystems—Docker and Kubernetes—and a track record at Datadog troubleshooting orchestration deployments and mentoring junior engineers. Comfortable reading and debugging codebases in Python, Go, Ruby and JavaScript, he pairs platform-level troubleshooting with a software engineering background from Flatiron School. His prior roles in financial services and member support honed his customer-first communication and problem-framing skills for complex, cross-functional incidents. Based in Keyport, NJ, he combines technical fluency with practical operational empathy, often leading fact-finding calls that bridge product, code, and customer needs. Outside work he channels curiosity into guitar and nature pursuits, a balance that keeps his troubleshooting calm and creative.
6 years of coding experience
4 years of employment as a software developer
Associate's degree Business Administration and Management General, Associate's degree Business Administration and Management General at Brookdale Community College
Computer Software Engineering, Computer Software Engineering at Flatiron School
English