John S
Senior Manager L1 - Customer Success at XEBO.ai (Survey2Connect)
Tamil Nadu, India
Summary
👤
Senior🎓
Top SchoolJohn S is a customer success and product specialist with 11 years of experience blending technical implementation, product strategy, and client-facing leadership across SaaS and enterprise settings. With an MBA in Operations and Marketing, he has driven end-to-end implementations, API integrations, and data migration projects while consistently achieving 100% retention and reducing churn. He bridges product and customer teams to shape roadmaps, translate feedback into feature enhancements, and support sales through clear technical enablement and documentation. At XEBO.ai he scaled customer onboarding and operations, managing teams and stakeholder communication for survey, visualization, and dashboard solutions; earlier roles include leading complex implementations in automotive SaaS at AUTOROX. Comfortable with technical details (on-prem installs, CRM/Mobile/Web integrations) and market analysis, he pairs business acumen with hands-on execution. Outside formal roles he explores blockchain and JavaScript development, signaling a continuing appetite for hands-on engineering alongside his customer-success leadership.
11 years of coding experience
5 years of employment as a software developer
Bachelor of Engineering - BE Mechanical Engineering, Bachelor of Engineering - BE Mechanical Engineering at Sri Shakthi Institute of Engineering and TechnologyMaster of Business Administration - MBA Operations and marketing, Master of Business Administration - MBA Operations and marketing at Kumaraguru College of Technology
Tamil, English, Malayalam
Github Skills (58)
debug10
javascript10
alphabet10
remix10
remix-ide10
angular10
vyper9
solidity9
base629
decoding9
solc9
typescript9
ide9
blockchain9
ethereum9
Programming languages (3)
Github contributions (5)
johnjayasingh/sawtooth-boilerplate
Apr 2018 - Nov 2018
Node JS boilerplate code for Sawtooth Transaction Processor
Contributions:3 commits, 1 PR, 6 pushes in 7 months
boilerplateboilerplate-codenode-jssawtoothtransaction
viactai/viact-app
Apr 2020 - Apr 2020
Contributions:66 pushes, 3 branches in 5 days
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