John Ser is an engineer-trained BizOps leader with 10 years of experience aligning teams, data, and process to deliver outcomes in complex tech environments. Currently a Senior Strategy and Operations Manager at Uber in San Francisco, he brings a hands-on background in product and customer quality engineering from Viasat, bridging technical rigor with operational strategy. He excels at project management, analytics, and stakeholder alignment, turning ambiguous problems into measurable results. With a Mechanical Engineering BS and a business minor from UIUC, he pairs analytical discipline with commercial awareness. Colleagues describe him as the go-to operator who translates engineering constraints into executable business plans.
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