Johnathan Fong
Operations Manager
Old Toronto, Ontario, Canada
Summary
👤
Senior🎓
Top SchoolJohnathan Fong is an operations leader with 10 years of hands-on experience optimizing service delivery, team performance, and customer experience across hospitality and technical services. As Operations Manager at Dynamic Security & Telephone Systems he led a complex systems migration from Access to SimPRO, drove staff retraining with Agile-inspired methods, and serves as senior escalation for billing and service issues. His background as a co‑founder of a community café and earlier front‑end development training gives him a rare blend of customer-facing empathy, product-minded problem solving, and practical technical literacy. He consistently bridges people, process, and finance—managing HR, payroll, invoicing, and payment integrations to improve operational margins. Known for translating user feedback into adaptable programs, he thrives in fast-moving, cross-functional environments and often steps into instructional or leadership roles to maintain continuity.
10 years of coding experience
7 years of employment as a software developer
Intro to Web Development, Intro to Web Development at HackerYouYSDN B.A. Hons Graphic Design, YSDN B.A. Hons Graphic Design at York University
French, Portuguese, Japanese, EnglishProgramming languages (2)
Github contributions (5)
colindamelio/saraswati
Sep 2018 - Apr 2019
Contributions:117 commits, 43 PRs, 89 pushes in 7 months
johnathanfong/PetFinder
May 2016 - Jun 2016
Contributions:16 pushes in 21 days
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