Summary
Johnny Perdomo is a bilingual Customer Success Operations Manager based in Miami with 8 years of experience optimizing client relationships, operational workflows, and cross-functional delivery for fast-growing platforms and distribution businesses. He has a track record of building SOPs, internal tools, and documentation from the ground up to reduce manual work, improve visibility, and increase margins through targeted efficiency initiatives. Comfortable working directly with executives and international teams, Johnny combines high-touch client engagement with data-driven process redesign to scale consistent service at enterprise and SMB levels. His background spans hands-on logistics coordination and SaaS support, giving him an unusual blend of field operations savvy and product-facing technical problem-solving.
8 years of coding experience