Summary
Jojest Thomson is a Senior Interaction Designer with nine years of focused experience delivering accessible, user-centred digital services across multiple UK government departments, including HMRC, DWP, DfE and MOD. He specialises in translating complex policy, identity and high-volume transactional requirements into simple, trustworthy journeys that meet GDS standards and WCAG accessibility guidelines. Comfortable with Figma, MURAL and prototype tooling including the GOV.UK Prototype Kit, he drives design from Discovery through to Live, contributing reusable patterns and design governance across programmes. Jojest blends hands-on interaction design with facilitation—running ideation workshops, user testing and service blueprints—to align multidisciplinary teams around measurable user outcomes. He has a track record of improving usability at scale (notably on HMRC’s Customs Declaration Service Duty Reimbursements) and embeds assisted-digital and inclusive design into every delivery. Based in Milton Keynes, he pairs an academic background in web engineering and HCI with extensive public-sector delivery experience to solve high-stakes, regulated UX problems.
9 years of coding experience
BCom Commerce Finance, BCom Commerce Finance at Mahatma Gandhi University
Masters in Web Engineering User Experience Research & Design Human Computer Interaction, Masters in Web Engineering User Experience Research & Design Human Computer Interaction at Idea Information Technology and Communications