Summary
Jolin Zhou is a Senior Software Engineer based in Singapore with eight years of experience building AI-driven automation and knowledge systems for large-scale operations. At Grab she has progressed from technical support into senior engineering roles, designing LLM-powered incident triage and production-grade automation pipelines deployed on managed EKS. Proficient in Python and Go, she blends machine learning, knowledge representation, and reasoning engines to turn research concepts into reliable, production-ready services that reduce operational overhead. Jolin pairs hands-on implementation with technical leadership, mentoring teams and establishing ML best practices across projects. Her background spans cybersecurity troubleshooting at FireEye to enterprise claims systems in Java, giving her a pragmatic edge when architecting resilient AI solutions. Currently expanding her formal AI training at the National University of Singapore, she uniquely combines field-tested engineering with ongoing academic depth.
8 years of coding experience
11 years of employment as a software developer
Master of Engineering (M.Eng.), Electrical and Electronics Engineering, Master of Engineering (M.Eng.), Electrical and Electronics Engineering at Nanyang Technological University Singapore
Bachelor’s Degree, Electrical, Electronic and Communications Engineering Technology/Technician, Bachelor’s Degree, Electrical, Electronic and Communications Engineering Technology/Technician at Shanghai University
Master of Technology - MTech, Artificial Intelligence, Master of Technology - MTech, Artificial Intelligence at National University of Singapore
Chinese, English, japanese (a little)