Summary
Jon Coleman is a Senior Technical Writer with nine years of experience blending front-end development, customer support, and documentation to make complex products approachable. Based in Indianapolis, he has moved from supporting customers and mentoring teammates to designing branded knowledge bases, public APIs, and custom webinar video players. Jon’s background in JavaScript development and hands-on UX writing lets him bridge engineers and users, shipping both written and video help content. He’s known for practical problem-solving—organizing meetups, leading translations, and mentoring peers—bringing a user-focused, developer-friendly lens to technical communication.
9 years of coding experience
2 years of employment as a software developer
JavaScript Development, JavaScript Development at General Assembly
Certificate in Computer Science, Certificate in Computer Science at Indiana University Indianapolis