Summary
Jon Mcdaniel is a results-driven technology leader with 11 years of experience who currently manages IS Business Operations, driving digital transformation, ITSM maturity, and data-informed decision-making for enterprise teams. He has led large cross-functional programs—from a 400+ user migration from Box to OneDrive/SharePoint that eliminated a $1M contract to an enterprise rollout of Jira Service Management that cut platform costs by 45%—while scaling metrics and governance to executive audiences. Jon blends hands-on software engineering roots (mobile and web development, REST APIs and Angular) with strategic program design, making him equally comfortable mentoring developers and negotiating vendor or budget outcomes. He’s passionate about building sustainable programs, automating audit and compliance tasks, and making technical work visible through initiatives like an internal IT newsletter and a formal internship pipeline. Based in Philadelphia, he pairs an MS in Software Engineering with practical ITIL/ITSM practice to deliver measurable cost and service improvements.
11 years of coding experience
6 years of employment as a software developer
Master of Science - MS, Software Engineering, Master of Science - MS, Software Engineering at Drexel University