Jonas De Oliveira
Analista De Qualidade Pleno at Stefanini Brasil
São Paulo, Brazil
Summary
👤
Senior🎓
Top SchoolJonas De Oliveira is an Analista de Qualidade Pleno based in São Paulo with eight years of hands-on experience in IT support and quality assurance. He progressed from frontline help desk and support roles into quality analysis, bringing strong diagnostic and problem-resolution skills, familiarity with ITIL processes and toolsets like Remedy, and practical experience managing AD, remote support, and SLA-driven incident workflows. Known for rapid self-learning, he routinely adapts to new technologies and processes to improve first-call resolution and operational metrics. His background in database studies complements his troubleshooting mindset, enabling him to connect system-level issues with data-related causes. Colleagues describe him as organized and proactive, with a track record of correctly routing incidents and improving support efficiencies.
8 years of coding experience
Banco de Dados, Banco de Dados at SenacKasolutionKa Solution
Portuguese
Github Skills (17)
lumen3
php3
jwt3
magento2
laravel-package2
laravel2
mercadopago1
typescript1
paypal1
lumen-framework1
pix1
checkout1
cart1
laravel-passport1
adyen1
Programming languages (3)
Github contributions (5)
JonasDeOliveira/Cookbooks
Apr 2018 - Aug 2018
Contributions:25 commits, 22 pushes, 1 branch in 3 months
JonasDeOliveira/calculadora_aula_react
Oct 2020 - Jun 2022
Contributions:2 pushes, 1 branch in 1 year 8 months
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