Jonas Wisser
Solutions Engineer at Heap
Pittsburgh, Pennsylvania, United States
Summary
🤩
Rockstar🎓
Top SchoolJonas Wisser is a customer-obsessed Solutions Engineer with over a decade in customer and technical support and 4+ years building remote support flows as his startup scaled from three customers to thousands. Based in Pittsburgh, he blends critical thinking, clear written communication, and empathy to resolve frustrating issues for customers and reduce stress for engineers. Known for an almost supernatural ability to uncover weird edge cases, Jonas crafts concise documentation and in-app help that turns complex problems into usable solutions. He concurrently supports independent Mac, iOS, and web developers through Aptfolk, pairing hands-on front-line support with polished copywriting. With a BA in Classical Civilizations, he brings a humanistic lens to product problems and a lifelong commitment to learning.
12 years of coding experience
BA, Classical Civilizations, BA, Classical Civilizations at Oberlin College
Github Skills (47)
end-to-end-encryption10
client-library10
service-client10
pgp10
keybase10
chat10
react-native9
assertion9
android9
react9
docker8
go8
ios8
golang8
electron7
Programming languages (8)
Github contributions (5)
jwisser/Phoenix
Jan 2015 - Jan 2015
Contributions:7 pushes, 1 branch in 1 day
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