Summary
Jonathan Agustin is a Senior Systems Engineer with over a decade of IT experience, currently supporting global infrastructure and service desk operations at Cognizant after roles at HCL and Wipro. He specializes in end-user support, incident troubleshooting, asset and vendor management, system monitoring, and IT security controls, bringing practical operational discipline to complex environments. Jonathan’s background includes data analysis experience early in his career, giving him a strong analytical approach to troubleshooting and process improvement. Based in Quezon City with a Bachelor’s in Information Technology, he combines frontline support instincts with systems-level thinking to keep business services reliable and secure.
11 years of coding experience
2 years of employment as a software developer
Bachelor's degree, Information Technology, Bachelor's degree, Information Technology at Quezon City University