Jonathan Glassman
Senior Technical Writer at GitLab
London, England, United Kingdom
Summary
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Rockstar🎓
Top SchoolJonathan Glassman is a senior technical writer with nine years of experience crafting clear, developer-focused documentation for complex platforms, currently shaping docs at GitLab from London. He has a strong track record at Government Digital Service leading docs-as-code initiatives, building API client documentation across six languages, and driving template adoption across major UK departments. Jonathan pairs user research with close collaboration with engineers to prioritise backlogs, close information gaps, and simplify onboarding—often delivering under tight deadlines and constrained resources. He brings regulatory and process-visualisation experience from roles at Visa and Direct Line Group, turning dense rules and models into accessible guides and process maps. Colleagues rely on him for mentoring, recruitment, and lifting team practices, and he uniquely balances product-focused documentation with stakeholder and accessibility obligations.
8 years of coding experience
A-Level, AAB in English, Geography & Maths, A-Level, AAB in English, Geography & Maths at Latymer Upper School2:1, Economics, 2:1, Economics at Durham University
English, Chinese
Github Skills (72)
origami10
python10
python-client10
reliability-engineering10
notification-center10
ruby-client10
php-library10
node-client10
paas10
xrp10
api10
payment10
container10
data-services10
java-client10
Programming languages (13)
Github contributions (5)
alphagov/govuk-kubernetes-cluster-user-docs
Feb 2022 - Aug 2022
Contributions:87 reviews, 126 commits, 36 PRs in 6 months
govseccompkubernetesgovukkubernetes-cluster
alphagov/pay-tech-docs
Aug 2017 - Jan 2021
Technical documentation for GOV.UK Pay
Contributions:75 reviews, 344 commits, 180 PRs in 3 years 5 months
govuk-paygovpaytechnical-documentationgovuk
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