Summary
Jonathan Lew is a Helpdesk Support professional with eight years of IT experience bridging end-user support and backend data tasks from Vancouver, BC. He combines hands-on support for Windows, UNIX/Linux, Office suites and mobile devices with practical development skills in Java, C/C++, SQL and scripting (Perl/PL-SQL). At Richards Buell Sutton he not only fielded first-line support and trained new hires, but also wrote SQL queries to manipulate SQL Server data, demonstrating comfort moving between support and technical problem-solving. Earlier roles in production support and testing gave him exposure to Oracle, job monitoring, PL/SQL maintenance and structured defect reporting for multimedia mobile platforms. He is effective at translating user needs into technical fixes and documentation, and thrives in environments that require both clear communication and attention to backend detail. His background suggests a reliable generalist who can escalate from desktop troubleshooting to database-level interventions when needed.
8 years of coding experience
British Columbia Institute of Technology (BCIT)
BSc, Computer Science, BSc, Computer Science at The University of British Columbia