Jonathan Ponciano
Strategic Customer Success Manager
Greater Phoenix Area United States
Summary
👤
Senior🎓
Top SchoolJonathan Ponciano is a Strategic Customer Success Manager with nine years of experience driving retention, upsell, and adoption for enterprise and global accounts across SaaS platforms. He has consistently sustained 100% ARR retention at multiple companies, led renewal and expansion efforts for a $20M+ Google partnership that delivered +53% YoY ARR and $14M in upsell, and exceeded MRR growth targets at RingCentral. Known for blending hands-on operational playbooks with polished executive storytelling, he builds cross-functional programs—playbooks, EBR templates, adoption campaigns—that scale customer value and reduce support friction. He pairs customer-centric strategy with practical technical fluency (listed as a backend developer on GitHub), enabling him to collaborate effectively with product and engineering to cut manual work and drive measurable adoption. Colleagues describe him as a proactive, data-informed operator who treats customer success as an ongoing journey rather than a checkpoint.
9 years of coding experience
10 years of employment as a software developer
Bachelor of Arts (B.A.) Business/Corporate Communications, Bachelor of Arts (B.A.) Business/Corporate Communications at Arizona State University
Github Skills (19)
backend8
brasil7
pihole4
frontend4
lists3
adblock3
rio2
que2
python1
typescript1
mongoose1
javascript1
expressjs1
rest-api1
mongodb1
Programming languages (3)
Github contributions (5)
JohnPonciano/CV-Jonathan-Ponciano
Jun 2022 - Oct 2023
Contributions:25 pushes, 1 branch in 1 year 3 months
JohnPonciano/JohnPonciano
Oct 2021 - Sep 2023
Contributions:24 pushes in 1 year 10 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.