Summary
Jonathan Stone is an L2 Support Engineer with 11 years of experience helping SaaS companies resolve complex production issues by blending DevOps fluency with user-centered support. He’s skilled across cloud platforms (AWS, Azure, GCP), observability tools (Datadog, Prometheus, Grafana), SQL and scripting (PowerShell, Bash, Python), and automation that reduces manual toil and escalations. Jonathan has a track record of building monitoring stacks, automating certificate renewal and CI/CD, and turning home Kubernetes labs into repeatable IaC-driven testbeds as a freelance consultant. Comfortable bridging support and engineering, he improves reliability through pragmatic automation, clear documentation, and workflow optimization. Based in Santa Clarita, he pairs hands-on technical troubleshooting with an appetite for DIY projects and outdoor pursuits, which keeps his problem-solving practical and persistent.
11 years of coding experience
16 years of employment as a software developer
Bachelor’s Degree Computer Information Systems; Computer Science Minor; Business Administration Minor, Bachelor’s Degree Computer Information Systems; Computer Science Minor; Business Administration Minor at California State University, Chico
English