Summary
Jonathan Townsend is a Lead Technical Program Manager with a decade of cross-functional experience uniting compliance, technical writing, and program leadership across finance, telecommunications, and cloud services. He currently drives automated provisioning, governance, and technical risk at Mastercard ONE, after leading security/privacy documentation and audit-driven policy work in reinsurance and long-form technical content for CenturyLink. Trained as an English major and former educator, he brings rare strengths in clear, auditable documentation and stakeholder alignment—translating legal and regulatory frameworks like NIST and GDPR into operational controls. Outside enterprise IT he’s a published soccer author, founder of a regional coaching school, and collaborator with federations and pro players, demonstrating an ability to synthesize technical rigor with community-facing storytelling.
11 years of coding experience
Master of Education, English Language and Literature, General, Master of Education, English Language and Literature, General at Secondary English DePaul University
Bachelor of Arts, English, Bachelor of Arts, English at University of Kentucky
University of Illinois at Chicago
Glenbard North High School
English