Jonathan Wong
Senior Relationship Manager, Mid Market (Account Manager)
San Francisco Bay Area United States
Summary
👤
Senior🎓
Top SchoolJonathan Wong is a seasoned account and customer success leader with 11 years of experience scaling B2B SaaS relationships across mid-market and enterprise customers in the San Francisco Bay Area. Currently managing a $4.3M ARR portfolio of 79+ strategic accounts at Intercom, he blends consultative advisory, AI-enabled support automation, and process transformation to drive retention, expansion, and operational efficiency. He has a track record of growing revenue and product adoption at high-growth startups—joining Treez in its seed garage stage and supporting scale through Series C—and has managed large national programs at UberEATS. Skilled in Salesforce, onboarding, and renewal strategies, Jonathan pairs data-driven account management with hands-on implementation experience. Outside work he’s a festival- and outdoor-enthusiast who brings the same disciplined curiosity to exploring crypto and emerging customer support tech.
11 years of coding experience
6 years of employment as a software developer
Bachelor's Degree Business/Managerial Economics, Bachelor's Degree Business/Managerial Economics at University of California, Riverside
English, Chinese
Github Skills (45)
journal10
cli9
shell8
python8
plaintext8
command-line8
laravel7
jwt7
authentication7
api6
php6
lumen6
web-token6
bitcoind6
hosting5
Programming languages (4)
Github contributions (5)
jonaths/minimum-python
Feb 2021 - Nov 2021
Contributions:5 commits, 1 branch, 1 comment in 8 months
jonaths/mountain-car-two
Oct 2017 - Feb 2018
Contributions:73 pushes, 2 branches in 3 months
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