Jonathan Zuniga "Z"
Customer Experience Manager at Wild Fork Foods
Miami-Fort Lauderdale Area United States
Summary
👤
Senior🎓
Top SchoolJonathan Zuniga "Z" is a customer experience leader with 11 years of cross-industry experience building service programs and driving revenue through exceptional guest interactions. With a Business Administration degree from FIU and early leadership as a Student Government Senator, he parlayed retail and luxury sales roles at Macy’s and Saks into operations and reservations leadership in hospitality and travel. At Oasis he launched major distribution accounts and trained teams to meet aggressive KPIs, and at Wild Fork Foods he now runs NPS, a customer helpdesk, and presents C-level insights to influence product and service strategy. He’s fluent in crafting both internal processes and customer-facing journeys—balancing staffing, peak-hour analytics, and multi-channel support. Notably, he scaled account launches that earned $80K in under five months and still keeps a hands-on, experiment-driven mindset (his GitHub bio: “I break things”). Based in Miami-Fort Lauderdale, he blends sales instincts with data-driven CX operations to improve loyalty and drive growth.
11 years of coding experience
2 years of employment as a software developer
Bachelor’s Degree, Business Administration and Management, General, Bachelor’s Degree, Business Administration and Management, General at Florida International University - College of Business
English, Spanish
Github Skills (16)
hide9
minecraft8
android-application8
android-app8
recipe8
github-app7
java6
apk6
github-api6
android5
kotlin5
github4
react2
remix2
device-tree1
Programming languages (3)
Github contributions (5)
DysfunctionalROMs/device_lge_hammerhead
Mar 2015 - Sep 2016
Contributions:110 pushes, 40 branches, 1 comment in 1 year 6 months
CrackerTeg/device_leeco_x2
Oct 2016 - Feb 2017
Contributions:69 pushes, 20 branches, 2 comments in 3 months
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