Jordan Bergin is an IT Applications Support Analyst with nine years of hands-on experience streamlining systems, onboarding users, and delivering operational improvements across retail and hospitality environments. He has led large-scale rollouts and process changes—from organizing company file systems to deploying kiosks across 300+ Subway locations and driving a 300% month-on-month install uplift through automation. Comfortable working with stakeholders and customers alike, Jordan combines practical systems administration (Microsoft 365, device provisioning, POS, network upgrades) with strong project coordination and ticketing workflow design. His background spans frontline store support to enterprise implementation, giving him a pragmatic view of how tech changes translate to everyday efficiency gains. Outside work he’s quietly building coding skills while balancing life in Sunderland with his partner and two small companions, bringing a user-first mindset to technical problem solving.
9 years of coding experience
4 years of employment as a software developer
A level, English Language and Literature, General, A, A level, English Language and Literature, General, A at Ealing, Hammersmith & West London College
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