Jordan Ellis
IT Service Desk Supervisor at Quantum
Melbourne, Victoria, Australia
Summary
👤
Senior🎓
Top SchoolJordan Ellis is an IT Service Desk Supervisor based in Melbourne with nine years of hands-on experience building and leading high-performing support teams across managed service and enterprise environments. At Quantum he oversees day-to-day service desk operations, embeds ITIL-aligned ITSM practices, and drives training programs that reduce escalations and improve SLA performance. Jordan progressed from frontline analyst to senior technician, developing SOPs and performance metrics that measurably improved response consistency and knowledge-base coverage. He combines practical expertise in networks, systems and cloud fundamentals with a mentor’s focus on coaching junior engineers and fostering cross-functional collaboration. Colleagues rely on him not only for steady incident resolution but also for translating recurring problems into process and tooling improvements that scale.
9 years of coding experience
Certificate IV in Information Technology Support, IT Technical Support and Systems Administration, Certificate IV in Information Technology Support, IT Technical Support and Systems Administration at Melbourne Vocational College
Github Skills (13)
html10
css10
javascript10
nodejs10
web-development10
ruby-on-rails10
ruby10
ipados7
archiver5
macos4
ios4
capybara1
angularjs1
Programming languages (2)
Github contributions (5)
jordy-el/flyAway
Jul 2017 - Jul 2017
Contributions:28 pushes, 1 branch in 12 days
jordy-el/headlist
Jul 2017 - Jul 2017
Contributions:37 pushes, 1 branch in 12 days
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