Jordan Kilmer is an experienced customer success and GTM leader with 12 years helping mid-market and enterprise clients drive revenue growth, retention, and process improvement across SaaS and platform businesses. He has scaled client programs at Houzz and Paycom and now leads AI go-to-market and customer success initiatives at UserGems, blending hands-on account strategy with internal product partnership. Known for translating customer insights into strategic business plans and training that boost outcomes, he thrives on building repeatable playbooks for small business and enterprise segments alike. Based in California with an MBA, Jordan pairs a passion for customer experience with a curiosity for new ideas and a knack for turning complex challenges into clear, actionable solutions.
12 years of coding experience
8 years of employment as a software developer
Master of Business Administration - MBA, Master of Business Administration - MBA at Oklahoma State University
AlloyUI is a framework built on top of YUI3 (JavaScript) that uses Bootstrap 3 (HTML/CSS) to provide a simple API for building high scalable applications
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