Summary
Jordan Lerner is a Seattle-based Software Engineer II with 11 years of experience building customer-facing, high-reliability services at scale, currently at Microsoft. He designed and launched real-time delivery tracking and returns-processing services used by millions monthly, reducing support load and improving operational telemetry. Comfortable across the full lifecycle—from design and refactors to on-call ownership and BI-driven insights—he blends hands-on development with a focus on reliability and observability. His background in QA, retail customer service, and multiple co-op roles gives him uncommon empathy for end users and cross-team coordination. A University of Victoria computer science honours graduate, he’s proven at turning telemetry into actionable product improvements. Colleagues rely on him for dependable delivery, pragmatic problem solving, and steady on-call stewardship.
12 years of coding experience
4 years of employment as a software developer
Bachelor of Science (BSc), Computer Science Honours, Bachelor of Science (BSc), Computer Science Honours at University of Victoria
Delta Secondary School