Jordan Merrick
Technical Writer at Retool
Seattle, Washington, United States
Summary
🤩
Rockstar🎓
Top SchoolJordan Merrick is a seasoned technical writing leader with 13 years of experience shaping developer and product documentation, currently leading documentation at Retool after managing Stripe’s user-facing docs and a team of writers. Based in Seattle, he blends hands-on content creation and cross-functional program work—having moved from direct support and engineering roles at Stripe and Apple into documentation leadership—to improve developer experience and reduce support friction. Known for building documentation teams and shipping processes, he has a practical background in Mac systems and customer-facing support that informs clear, usable content for technical audiences. Colleagues rely on him to translate complex product behavior into concise, actionable guidance while scaling documentation for global users.
13 years of coding experience
5 years of employment as a software developer
Associate’s Degree, Associate’s Degree at Manchester Grammar
English
Stackoverflow
45reputation
9kreached
0answers
7questions
Github Skills (52)
homebridge10
deploying10
stripe10
shortcuts10
shortcut10
alarm10
stripe-payments10
retool10
homekit10
authentication10
sms10
philips-hue10
ring10
factor10
swift10
Programming languages (5)
Github contributions (5)
jordanmerrick/apple-te-snippet-collection
Mar 2015 - Aug 2016
Contributions:1 release, 16 commits, 13 pushes in 1 year 5 months
jordanmerrick/shortcutsdirectory
Aug 2017 - May 2020
A collection of user-submitted shortcuts for Shortcuts for iOS.
Contributions:28 commits, 6 PRs, 29 pushes in 2 years 9 months
shortcutswiftiosshortcuts
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