Jordan Neufeld is a Staff Site Reliability Engineer with 11 years of experience building and operating large-scale infrastructure, currently helping keep Shopify resilient from his base in Winnipeg, Manitoba. He favors open source solutions and actively contributes to projects like the Emissary-Ingress API gateway—adding Envoy idle timeout integrations and test coverage—demonstrating hands-on DevOps and back-end skill. Jordan excels at automating toil to free operators for higher-value work and enjoys translating production needs into robust, auditable configuration changes. With a background that uniquely combines a music degree and formal computer systems training, he brings creativity and disciplined systems thinking to reliability engineering.
11 years of coding experience
Computer Systems Technology, Computer Technology/Computer Systems Technology, Computer Systems Technology, Computer Technology/Computer Systems Technology at Assiniboine Community College
Bachelor of music, Music, Bachelor of music, Music at Brandon University
open source Kubernetes-native API gateway for microservices built on the Envoy Proxy
Role in this project:
Back-end & DevOps Engineer
Contributions:1 review, 17 commits, 4 PRs in 20 days
Contributions summary:Jordan contributed to the implementation of features related to idle timeout settings within the Envoy proxy, core to the API gateway's functionality. Their work involved modifying Python code to integrate the `idle_timeout` parameter into the Envoy configuration, specifically impacting the HTTP listener. The user updated the tests to accurately reflect the changes and verify the configuration dump. They also updated the parameter name to `listener_idle_timeout_ms` reflecting a code refactor.
Contributions:4 PRs, 3 comments, 1 issue in 2 years
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Jordan Neufeld - Staff Site Reliability Engineer at Shopify