Jordan Norlen
Staff Engineering Manager at GitHub
Minneapolis, Minnesota, United States
Summary
👤
Senior🎓
Top SchoolJordan Norlen is a Staff Engineering Manager with nearly three decades of experience and 11 years focused on leading engineering teams at scale, currently driving GitHub’s Incident Response organization from Minneapolis. He combines deep technical chops in reliability, compliance, and enterprise tooling with a people-first leadership style that prioritizes psychological safety and measurable business outcomes. At GitHub he led transformations that cut incident resolution time by 40% and annual downtime by over half, while training thousands of engineers in IR practices and launching enterprise onboarding frameworks. Comfortable shifting between hands-on engineering, executive-facing data visualizations, and org design, he has a track record of removing friction and aligning product capabilities to revenue needs. Known for a playful curiosity (as his GitHub quip suggests), he blends practical systems thinking with a talent for retaining and empowering teams through change.
11 years of coding experience
26 years of employment as a software developer
Management, Management at St. Cloud State University
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (28)
slack-bot9
slack-api8
syntax-highlighting7
minitest6
slack6
highlighter5
ruby5
messaging5
plugin-architecture4
architecture4
pygments4
delta4
nanoc3
macos3
tiling3
Programming languages (2)
Github contributions (5)
phantomdata/steam-stalker
Jun 2016 - Aug 2016
Contributions:80 commits, 2 PRs, 59 pushes in 1 month
steam
phantomdata/phantomdata.github.io
Feb 2016 - Oct 2019
Contributions:4 PRs, 13 pushes, 4 branches in 3 years 7 months
web-personalweb-sitepersonal-web-site
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