Summary
Jordan Peña is a Full-Stack Software Engineer and service-industry leader with 11 years of high-volume customer success and management experience, currently advancing agent development at SelectQuote’s Healthcare Select division. He combines a Certificate in Full Stack Web Development from UT Austin with hands-on freelance engineering to design intuitive web experiences informed by a psychology and customer-service background. Proven at scaling teams and talent, he has trained classes of 120+ agents and ramped new hires into confident contributors while driving operational excellence in fast-paced retail and hospitality environments. Based in the Austin metro area, Jordan pairs people-first coaching with pragmatic engineering to bridge product, UX, and frontline operations—bringing both mentorship rigor and practical delivery to every project.
11 years of coding experience
7 years of employment as a software developer
Analise e desenvolvimento de sistemas, Analise e desenvolvimento de sistemas at Ifes - Instituto Federal do Espírito Santo