Jordan Wilkes
Principal Customer Success Account Manager at RevGenius
Chicago, Illinois, United States
Summary
👤
Senior🎓
Top SchoolJordan Wilkes is a Principal Customer Success Account Manager at Microsoft with 8 years of experience driving enterprise adoption, retention, and expansion across high-value portfolios. He has progressed from BDR to principal CSM, managing accounts with $50M+ ARR and maintaining a 98% retention rate while boosting platform adoption and customer satisfaction through strategic executive engagement. Jordan builds cross-functional best practices and playbooks that improved team efficiency by 35%, and he mentors junior CSMs to elevate team performance. His background in patient care coordination and tech sales fellowship gives him a rare blend of operational empathy and rigorous sales discipline, enabling fast, customer-centered digital transformation. Based in Chicago, he stays curious about emerging tech and crypto trends and translates that curiosity into practical advocacy with product and engineering teams.
8 years of coding experience
1 year of employment as a software developer
Bachelor of Business Administration - BBA, Business Administration and Management, General, Bachelor of Business Administration - BBA, Business Administration and Management, General at Illinois State University
Github Skills (12)
intune10
office36510
mdt9
azure9
microsoft-teams9
skype9
skype-for-business8
microsoft8
microsoft-azure8
powerapps3
azure-active-directory3
azure-ad-b2c2
Programming languages (5)
Github contributions (5)
jwilkes260/OfficeDocs-Enterprise
Aug 2020 - Aug 2020
Documentation for Office 365 Enterprise features
Contributions:1 push, 1 branch in 1 day
for-officeoffice-365enterprise
jwilkes260/pipelines-dotnet-core
Mar 2019 - Mar 2019
Sample .NET core app for Azure Pipelines docs
Contributions:6 pushes in 21 days
azure-pipelinesnet-coreazurepipelinesazure-devops
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