Summary
Jorge Hernandez is an IT support specialist with a decade of professional experience and more than seven years focused on customer service, team leadership, and staff training. Currently at Tech Mahindra, he blends hands-on technical assistance with a track record of developing continuous improvement projects that improved operations in prior roles at Audi México and Teleperformance. Trained in systems and technologies from Universidad del Valle de Puebla, he pairs practical IT skills with process-oriented thinking and people management. Though self-described as "Rusty to the bone" on GitHub, his background suggests a curious practitioner who enjoys bridging technical support and operational quality in fast-paced environments.
10 years of coding experience
ingeniería en sistemas y tecnologias, Information Technology, ingeniería en sistemas y tecnologias, Information Technology at Universidad del Valle de Puebla