Summary
José Guerra is a Regional Technical IT Analyst in Calgary with nine years of hands-on experience across IT consulting, project management, systems administration, and full-stack web development. He blends deep operational expertise—SCCM imaging, Windows deployment, print fleet management, ServiceNow ticketing and network installations—with coding skills in JavaScript, Node.js and Ruby on Rails from formal bootcamp training. Known for driving process improvements and mentoring junior staff, he pairs tactical break/fix troubleshooting with measured project lifecycle planning and stakeholder communication. José holds certifications spanning PMP, ITIL, WatchGuard, and CCNA, reflecting a rare mix of networking, security and management credentials for an analyst role. He also brings legacy language experience (COBOL, PL/I) that helps when modernizing older systems. Calm under pressure and data-driven, he converts recurring operational pain points into documented, repeatable solutions that improve stability and team productivity.
9 years of coding experience
Coding Bootcamp Certificate, Coding Bootcamp Certificate at Simon Fraser University / Codecore
PMP Certificate, Project Management, PMP Certificate, Project Management at Global Project Management
Certificate, CISCO CCNA I-II, Certificate, CISCO CCNA I-II at Mohawk College
ITIL Foundations 2011 Certificate, ITIL Foundations 2011 Certificate at Nextech
Web Developer Certificate, Web Developer Certificate at CodeCore Developer Bootcamp
Certificate, Novell Network Administration, Certificate, Novell Network Administration at COSAPI DATA
Computer Sciences, Computer Sciences at IDAT
WatchGuard Certified System Professional, WatchGuard Certified System Professional at Watchguard
English, Spanish