Jose Lerma
Customer Support Engineer at OneStream Software
Austin, Texas Metropolitan Area United States
Summary
👤
Senior🎓
Top SchoolJose Lerma is a customer-focused engineer with 11 years of hands-on experience bridging technical support, systems administration, and product-facing roles across SaaS and enterprise environments. With a B.S. in electrical engineering and a track record at Khoros and OneStream, he excels at triaging defects, documenting reproducible solutions in Salesforce and JIRA, and translating customer needs to engineering and services teams. Comfortable both in the field and behind the scenes, he has driven uptime through hardware/software repairs, implemented optimal system solutions as a self-employed admin, and created engaging internal content as a producer. Based in the Austin area, Jose combines analytical curiosity with strong interpersonal skills, often uncovering subtle root causes that others overlook.
11 years of coding experience
7 years of employment as a software developer
Bachelor of Science (B.S.), Bachelor of Science (B.S.) at Texas A&M University-Kingsville
English, Spanish
Github Skills (50)
spinners10
sphinx10
spinner10
podcast10
persistent10
beancount10
jupyter9
k29
editor9
microsoft9
electron9
visual-studio-code9
python9
vscode-extension9
typescript9
Programming languages (4)
Github contributions (5)
JoseALermaIII/python-tutorials
Oct 2016 - Dec 2018
Persistent Python practice produces prodigious productivity.
Contributions:1464 commits, 248 pushes, 8 branches in 2 years 3 months
pythonpractice-pythonproductivitypython-3-6beancount
JoseALermaIII/impracticalpythonprojects
May 2019 - Nov 2019
Example implementations of the projects in Impractical Python Projects
Contributions:28 PRs, 215 pushes, 69 branches in 6 months
implementationspythonpython-projectspython3coverage
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