Summary
José Rey is a seasoned support and product leader with 12 years of experience building high-performing technical teams and customer-facing roadmaps across startups and scale-ups. Currently Support Manager & Technical Expert at DeepAI, he combines hands-on incident leadership and Tier 3 engineering expertise with product vision shaped by prior roles at Auth0 and Stateful. José has repeatedly driven SLA and CSAT excellence, led teams through M&A, staffed new hubs from scratch, and translated large backlogs and thousands of leads into prioritized roadmaps. Active in the open-source and community space—serving on the Ubuntu Community Council and Libera Chat staff—he brings a rare mix of community stewardship, technical depth, and polished executive communication. An AV production graduate from Universidad de Lima, he pairs technical empathy with an eye for quality documentation and public-facing communications.
12 years of coding experience
6 years of employment as a software developer
Bachelor's Degree, A/V Production, Bachelor's Degree, A/V Production at Universidad de Lima
Recoleta
Spanish, French, English