Joseph Chow
IT Problem Management Specialist at Internal Revenue Service
San Francisco, California, United States
Summary
👤
Senior🎓
Top SchoolJoseph Chow is an IT Problem Management Specialist with over a decade of hands-on experience across public and private sectors, including roles at the IRS, PayPal, and eBay. Based in San Francisco, he combines frontline deskside and service-desk leadership with process-driven problem management, having implemented practical tracking techniques to prevent lost work orders. Comfortable in large enterprise environments, he has supported thousands of users with ticketing systems like HP Service Manager, Remedy, and Kaseya while provisioning and imaging endpoints via SCCM. Joseph pairs technical certifications (CompTIA A+, MCTS) and formal education with a history of volunteering to improve tech access for visually impaired communities. Colleagues describe him as ambitious and innovative, and he maintains multiple code/repos presence across GitHub and GitLab even if one account is rarely used. His pragmatic focus is on reducing friction for users and teams through measurable operational improvements.
10 years of coding experience
2 years of employment as a software developer
Bachelor of Arts, History, Bachelor of Arts, History at Monmouth UniversitySearching for a Job, Searching for a Job at Employment WorkshopCoursework, Computer Science, Coursework, Computer Science at Cabrini UnivrrsityDiploma, General Education/College Preparation, Diploma, General Education/College Preparation at South Brunswick High SchoolAssociates of Applied Science, Telecommunications Management, Associates of Applied Science, Telecommunications Management at DeVry UniversityCertification, CompTIA A+, Certification, CompTIA A+ at Stride Center
English
Github Skills (3)
arkit8
p5js3
cpp1
Programming languages (3)
Github contributions (4)
sortofsleepy/emscripten-demos
Dec 2018 - Jan 2019
Contributions:16 commits in 14 days
sortofsleepy/ofxARKit
Aug 2017 - Apr 2020
A starting point for openFramworks and ARKit experimenting.
Contributions:12 commits in 2 years 9 months
arkit
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