Joseph Jacobs
Customer Support Specialist (Wannabe Apple At Home Adviser) at Best Soup Kitchen and Homeless Shelter
California, United States
Summary
👤
Senior🎓
Top SchoolJoseph Jacobs is a seasoned customer support specialist and hands-on technologist with over 20 years of experience troubleshooting iOS, macOS, Windows, Android, networking and telephony issues across phone, chat, video and in-person channels. With a 9-year software/engineering background layered on decades of MIS and network management work at Hearts of Space, he blends deep technical fluency with a strong user experience sensibility. Comfortable with LAN/WAN/VPN, Wi‑Fi, Bluetooth and audio encoding, he excels at translating complex technical problems into clear guidance for diverse users. Based in California, he currently volunteers as a chef and shelter support while seeking part-time Apple At Home Advisor work, demonstrating reliability, quiet home workspace readiness, and community commitment. Colleagues would note his eclectic mix of systems-smarts and compassion—technical troubleshooting informed by frontline human service experience.
9 years of coding experience
University of Michigan
Github Skills (50)
network-configuration10
python10
automation10
angularjs10
ansible10
html10
ssh10
testing9
sonic9
testinfra9
podman9
configuration-management8
ansible-lint7
pre-commit-hook7
soap6
Programming languages (7)
Github contributions (5)
joej164/price_checker
Jul 2020 - May 2022
App for turning github into a price checker
Contributions:2 PRs, 46 pushes, 2 branches in 1 year 10 months
reactcheckerturningnodejstypescript
IGNW/sonic-mgmt
Jun 2019 - Sep 2019
Configuration management examples for SONiC
Contributions:59 PRs, 108 pushes, 34 branches in 2 months
configuration-managementansibleconfigurationsonic
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