Joseph Kenny
Customer Success Manager (Core Clouds) at Salesforce
Chicago, Illinois, United States
Summary
👤
Senior🎓
Top SchoolJoseph Kenny is a Customer Success Manager specializing in Salesforce Revenue Cloud with 11 years of experience helping manufacturing and enterprise customers realize value from CPQ and Billing. He progressed from hands-on Success Engineer and demo roles into strategic success management, combining deep technical troubleshooting experience with account planning, enablement, and change governance. Known for translating complex configuration issues into practical guidance, he has led implementations, built self-service resources, and captured product feedback to drive adoption. His background in finance and MIS informs a commercial mindset around ROI and efficiency for customers. Based in Chicago, he’s a lifelong learner who balances technical work with hands-on hobbies like landscaping and rowing, which he brings into team coaching and client-facing empathy.
11 years of coding experience
9 years of employment as a software developer
Bachelor of Science (BS), Finance and MIS Double Major, Economics Minor, Bachelor of Science (BS), Finance and MIS Double Major, Economics Minor at University of Delaware - Lerner College of Business and Economics
English, Spanish
Stackoverflow
1reputation
0reached
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Github Skills (8)
salesforce9
data-monitoring8
tableau7
dashboard6
crm5
monitoring5
highlight2
technical-debt1
Programming languages (2)
Github contributions (5)
jamesjskenny/Developer-Carbon-Dashboard
Jan 2024 - Jan 2024
Contributions:4 pushes in 1 day
seamusocionnaigh/eventmonitoringplus
Dec 2021 - Jan 2023
A lightweight collection of CRM Analytics dashboards for gaining a better understanding of Event Monitoring data.
Contributions:9 commits, 11 pushes in 1 year 1 month
understandingtableau-crmdashboardsevent-monitoringcrm
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