Joseph Mayo is a seasoned customer success and technology leader with 25+ years of experience helping organizations—from startups to Fortune 50—align web, software, and cloud solutions to business goals. As Director of Global Customer Success at Microsoft, he blends deep technical roots (dating back to supporting the first Windows-based web servers) with operational savvy to remove barriers and drive measurable outcomes for enterprise clients. He brings a consultative mindset informed by hands-on support, product, and business operations experience, enabling scalable adoption and long-term value realization. Active in community and inclusion efforts, he co-chairs Microsoft’s North Carolina GLEAM ERG and serves as Technology Chair on Queen City Connects’ board, demonstrating commitment to both people and civic technology impact. Based in Charlotte, Joseph is known for translating complex technical concepts into practical strategies that advance customer objectives and organizational change.
7 years of coding experience
Bachelor of Science (BS), Bachelor of Science (BS) at University of San Francisco
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