Joseph Miller
Forecast Analyst at Premera Blue Cross
Gilbert, Arizona, United States
Summary
👤
Senior🎓
Top SchoolJoseph Miller is a forecasting and capacity-planning specialist with a decade of experience aligning workforce strategy to operational outcomes across high-volume contact centers and claims operations. He has led forecasting for multi-skill environments of 700–800+ agents handling 100k+ weekly interactions, consistently delivering low variance forecasts (around 4% MAPE) and measurable service-level improvements without adding headcount. Skilled in statistical modeling, WFM tools (NICE IEX), Tableau/Excel visualization, and cross-functional advisory, he turns raw volume and shrink data into actionable hiring, scheduling, and budget decisions. At Premera and TruGreen he translated throughput trends into staffing models and strategic recommendations that reduced backlog and informed training plans. His background in IT support and systems administration gives him practical empathy for frontline tools and analyst-operator handoffs that many forecasters overlook. Based in Gilbert, AZ, he combines technical rigor with a talent for “telling the story” behind the numbers to influence senior leadership.
10 years of coding experience
6 years of employment as a software developer
High School Diploma General Studies, High School Diploma General Studies at Home School
English
Github Skills (10)
data-connector10
smartsheet10
smartsheet-api9
data-integrity7
api-client7
api7
api-documentation6
salesforce4
documentation3
python2
Programming languages (3)
Github contributions (4)
smartsheet-platform/sfdc-docs
Aug 2015 - Jan 2017
Smartsheet Data Manager for Salesforce Docs
Contributions:1 release, 37 commits, 36 pushes in 1 year 5 months
salesforcedata-managersmartsheet
smartsheet-platform/odbc-docs
Aug 2015 - Mar 2017
Documentation for the Smartsheet Live Data Connector
Contributions:70 commits, 54 pushes in 1 year 7 months
connectordata-connectorsmartsheetdata-integritylive-data
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