Joseph Zoland
Engineering Support Manager at Replit
San Diego, California, United States
Summary
👤
Senior🎓
Top SchoolJoseph Zoland is an engineering support leader with 9+ years building and scaling cloud support orgs for hyper-growth SaaS companies, currently managing Engineering Support at Replit after leading Customer Engineering at DigitalOcean. He combines an MA in Psychology with hands-on scripting (Python, SQL) and data tooling to drive staffing, performance, and product improvements—most notably ingesting 845K+ Salesforce tickets to inform promotions and engineering decisions and creating staffing projection models that enabled a 50% team growth. Joseph is known for turning support data into strategic outcomes (316 product/process changes and an estimated $221M impact) while prioritizing employee wellness and customer experience. He also has a track record of mentoring and retaining talent—promoting 10 direct reports and keeping 9 of them at DigitalOcean—and brings an improv performer’s quick-thinking communication skills to cross-functional leadership.
9 years of coding experience
M.A. Degree Psychology, M.A. Degree Psychology at San José State UniversityA.A. Degree Psychology Major, A.A. Degree Psychology Major at West Valley College
English, Spanish
Github Skills (4)
login-system4
wtforms3
python2
flask2
Programming languages (2)
Github contributions (5)
joeyzoland/DojoAssignments
Jan 2017 - Sep 2018
Contributions:103 pushes, 1 branch in 1 year 8 months
joeyzoland/2018_Algos
Mar 2018 - Jul 2018
Contributions:86 pushes, 1 branch in 4 months
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