Josephine Roy
Product Quality Manager at Xen Works
Dhaka, Dhaka Division, Bangladesh
Summary
🤩
Rockstar🎓
Top SchoolJosephine Roy is a Product Quality Manager with four years of hands-on experience ensuring CMS and e-commerce product quality from Dhaka, Bangladesh. She combines technical writing, i18n localization, and CMS testing with pragmatic use of Markdown, Snagit, and Jira to create clear documentation, notifier templates, and issue workflows that keep teams aligned. Josephine has a strong content and UX sensibility—she’s written UI copy in English and Bengali, drafted policies and manuals, and collaborated with designers and developers to prioritize fixes and feature requests. Her background in creative content, live chat supervision, and onboarding gives her a rare blend of customer-facing empathy and process-driven QA. Academically grounded in TESOL and English, she brings disciplined research and communication skills to technical problems and documentation. Colleagues rely on her to translate customer reports into actionable developer tickets and to turn complex product behaviors into accessible guides.
4 years of coding experience
Master of Arts (M.A.) in TESOL, Teaching English to Speakers of Other Languages, CGPA 3.76, Master of Arts (M.A.) in TESOL, Teaching English to Speakers of Other Languages, CGPA 3.76 at BRAC UniversityHigher Secondary Certificate, Humanities/Humanistic Studies, GPA 5.00, Higher Secondary Certificate, Humanities/Humanistic Studies, GPA 5.00 at Holy Cross CollegeSecondary School Certificate, Humanities/Humanistic Studies, GPA 5.00, Secondary School Certificate, Humanities/Humanistic Studies, GPA 5.00 at Holy Cross Girls' High School
Bengali, English
Github Skills (4)
hugo-theme9
docsy8
hugo8
react3
Programming languages (1)
Github contributions (2)
google/docsy
May 2023 - May 2023
Hugo theme for open source documentation
Contributions:1 review in 1 day
documentation-websitedocsyhugodocumentation-sitehugo-theme
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