Josh Coyle
Product Manager at Gravyty
Boulder, Colorado, United States
Summary
👤
Senior🎓
Top SchoolJosh Coyle is a product-minded leader with 11 years of experience building and scaling customer-facing SaaS and support operations in EdTech and media. Currently Product Manager for Graduway after Ivy.ai’s merger with Gravyty, he combines executive-level strategy with hands-on technical fluency in integrations, APIs, and support tooling. At Ivy.ai he cut ticket resolution time by over 50%, maintained 99% client retention, and drove SLAs that delivered 30-minute first responses and a 98% CES—evidence of his focus on measurable customer outcomes. He previously grew a US media department from one client to 160+, driving revenue tenfold and leading complex multilingual production programs for brands like Google and Nike. A practical cross-functional collaborator, Josh mentors teams, authors knowledge bases and runs client training while bridging product, engineering, and support. Based in Boulder, he pairs a systems perspective with attention to operational detail to turn customer insight into scalable product improvements.
11 years of coding experience
2 years of employment as a software developer
Bachelor of Applied Science (B.A.Sc.), Bachelor of Applied Science (B.A.Sc.) at Appalachian State University
English
Github Skills (25)
geopandas10
location10
h310
elevation10
wps9
geotools9
integrate9
census9
spatial-analysis9
geoserver9
cartography9
geography9
gis9
deck-gl9
maps8
Programming languages (3)
Github contributions (5)
gdejohn/honeypot
Jan 2016 - May 2016
Contributions:30 PRs, 58 pushes, 1 comment in 3 months
apipythonapi-pluginsecurityhoneypot
coyle5280/honeypot
Jan 2016 - Apr 2016
Contributions:37 pushes in 3 months
apipythonapi-pluginsecurityhoneypot
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