Summary
Josh Hughes is a Technical Specialist with over a decade of hands-on experience diagnosing and resolving complex IT incidents across macOS, Windows Server, IBM AIX, MS SQL and Oracle environments. Based in Bristol and working at Zellis, he owns end-to-end customer tickets, designs cross-platform fixes, and builds preventative measures that reduce repeat incidents while keeping customer satisfaction high. He combines deep systems and database troubleshooting with frontline customer communication via ServiceNow and telephone, translating technical detail into actionable service. Josh holds multiple certifications in macOS, Windows Server and wireless networking, reflecting a commitment to continual learning. Though experienced in enterprise systems, he also codes as an Android engineer, bringing 4+ years of app-focused development perspective to platform interoperability challenges. Practical, methodical and customer-focused, he excels at turning recurring operational problems into durable solutions.
10 years of coding experience
City of Bristol College