Summary
Josh Jacobs is a results-driven Director of Account Management at Cvent with over a decade of progressive experience building high-performing teams and cultivating long-term SaaS client relationships. He combines a customer-first, strategic approach to retention and growth with a strong commitment to coaching—scaling from Sales Associate to Director within the same company. Based in Annandale, VA, Josh pairs account leadership with creative technical interests (gameplay engineering and web development) that inform a data-aware, product-minded perspective on customer success. His background in higher education admissions and sports industry management gives him a knack for stakeholder engagement and program-driven revenue strategies. Colleagues know him for proactive communication, measurable team development, and turning client goals into tailored, strategic outcomes.
10 years of coding experience
11 years of employment as a software developer
M.P.S., Sports Industry Management, M.P.S., Sports Industry Management at Georgetown University
Bachelor of Business Administration - BBA, Management, Bachelor of Business Administration - BBA, Management at Radford University