Josh Kelly
Head Of Business Critical Services at SLO Tide Technologies
California, United States
Summary
👤
Senior🎓
Top SchoolJosh Kelly is a seasoned leader who builds and scales post-sales technical organizations—Customer Success, Technical Account Management, and Solutions Architecture—to turn complex cloud and SaaS platforms into measurable customer outcomes. Over nine years in senior roles, he has led global teams supporting Fortune 500 customers across hybrid cloud, Kubernetes, and multi-cloud environments, notably scaling Equinix’s TAM org from 6 to 24 while driving 117% NRR and halving onboarding time at Platform9. He excels at turning messy post-sales motions into repeatable playbooks, health scoring, and governance that improve adoption, retention, and expansion without losing the human relationships that sustain enterprise accounts. Comfortable in high-pressure escalations, Josh partners with Sales, Product, and Engineering to translate customer pain into roadmap priorities and measurable business impact. Outside work he experiments with agentic AI workflows and cloud projects, reflecting a hands-on technical curiosity that informs his operational leadership.
9 years of coding experience
24 years of employment as a software developer
Bachelor of Arts (B.A.), Business Administration and Management, General, Bachelor of Arts (B.A.), Business Administration and Management, General at University of PhoenixPonderosa High School
English
Github Skills (33)
lambda9
serverless-functions9
docker8
serverless8
aws-lambda8
functions-as-a-service8
faas8
devops7
kubernetes7
nodejs7
aws7
serverless-framework7
cloud-native7
react6
go6
Programming languages (8)
Github contributions (5)
joshkelly/dotfiles
Nov 2016 - Jul 2020
My dotfiles: vim config
Contributions:2 PRs, 24 pushes, 4 branches in 3 years 8 months
vimkarabinervim-dotfilesneovimconfig
joshkelly/code-server-k8s
Jun 2020 - Jun 2020
Contributions:13 commits, 4 PRs, 13 pushes in 1 day
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