Josh Roskos
Senior Customer Success Manager at Fleet Device Management
Eau Claire, Wisconsin, United States
Summary
🤩
Rockstar🎓
Top SchoolJosh Roskos is a Senior Customer Success Manager with a decade of experience helping enterprise customers adopt and scale device management and security solutions across Apple, Windows, Linux, and Android environments. He has led $50M+ books of business at Jamf with 97% retention and measurable revenue growth, and more recently drove a 300% efficiency gain through automation as a Success Architect at Files.com. Currently at Fleet Device Management he supports tens of thousands of self-hosted hosts, bridging CSM, sales engineering, and product while shipping customer-driven fixes and building internal AI-powered tooling to streamline team workflows. Josh combines deep hands-on technical troubleshooting (osquery, MDM, GitOps) with strategic customer advocacy, frequently authoring well-scoped bug reports and coordinating migrations from commercial tooling to self-hosted platforms. Based in Eau Claire, WI, he brings a rare blend of field technical rigor and product-facing influence that helps security and IT leaders operationalize complex infrastructure reliably.
10 years of coding experience
10 years of employment as a software developer
B.S. Technology Management, Computer/Information Technology Administration and Management, B.S. Technology Management, Computer/Information Technology Administration and Management at Herzing University
Github Skills (43)
monitoring10
vulnerability-management10
ios10
device-management10
scripting10
apple-silicon10
configuration-management10
open-source10
linux10
osquery10
mdm10
power-management10
security10
gitops10
sql10
Programming languages (8)
Github contributions (5)
kc9wwh/logCollection
Mar 2020 - Jan 2022
Script to upload client device logs to Jamf Pro
Contributions:16 commits, 3 PRs, 16 pushes in 1 year 10 months
remotejamf-projamfimpresslogs
kc9wwh/macOSUpgrade
Jan 2017 - Dec 2020
Workflow for doing in-place upgrades.
Contributions:13 releases, 8 reviews, 63 commits in 3 years 11 months
placepower-managementapple-siliconin-placemacos
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