Summary
Josh Rutledge is a seasoned technology professional and entrepreneur with over 16 years in technical support and nine years of hands-on experience delivering IT process improvements, tooling, and ServiceNow ITSM implementations. He has led teams and served as Product Owner for ITSM tools, blending ITIL-driven process engineering with practical vendor management and cross-platform device support. As owner of multiple small businesses and a consultant at firms like Humana and Acorio, he pairs client-facing communication and meeting facilitation skills with deep troubleshooting and documentation discipline. Self-taught in programming and game development (UE5, Python, C++, OpenGL), he brings a developer’s curiosity to automation and tooling efforts that reduce manual work. Based in Mesa, Arizona, he also mentors and coaches individuals through his Mystic Journeys practice, combining technical leadership with people-focused development. His background in both business administration and psychology gives him an uncommon edge in aligning technical solutions with organizational and human factors.
9 years of coding experience
1 year of employment as a software developer
Master of Psychology Psychology, Master of Psychology Psychology at University of Phoenix
Bachelor of Business Administration (B.B.A.) Business Administration and Management General, Bachelor of Business Administration (B.B.A.) Business Administration and Management General at McKendree University