Joshua Brown
Managing Director, North America Operations
Greater Tampa Bay Area United States
Summary
👤
Senior🎓
Top SchoolJoshua Brown is a results-driven operations and customer experience leader with 11+ years modernizing support and service organizations across hosting and cloud companies. As Managing Director for North America Operations, he combines hands-on technical roots (senior Linux engineering and datacenter ops) with a track record of boosting CSAT by up to 30%, slashing response times, and cutting churn from 16% to 4% through people-first process overhauls. He excels at reorganizing teams, renegotiating vendor contracts to unlock profit, and running aggressive engagement programs that raise employee satisfaction into the 90s. Known as a pragmatic "fixer" who leads by example, Joshua pairs meticulous operational rigor with emotional intelligence and a knack for turning customer and employee happiness into measurable business outcomes. Fun fact: beyond operations he brands himself a self-titled "Software Wizard" and balances his leadership with passions for cooking, travel, and being a devoted dog lover and uncle.
11 years of coding experience
14 years of employment as a software developer
High School Diploma, Computer/Information Technology Administration and Management, High School Diploma, Computer/Information Technology Administration and Management at Salisbury Senior High School
Stackoverflow
1reputation
0reached
1answer
0questions
Github Skills (5)
targeting8
facebook-graph-api6
phishing6
javascript6
ethereum6
Programming languages (1)
Github contributions (5)
joshuawwbrown/labzero
Nov 2017 - Oct 2022
Contributions:54 commits, 66 pushes, 1 branch in 5 years
joshuawwbrown/cryptoCurrency
Nov 2017 - Nov 2021
Contributions:7 pushes, 1 branch in 4 years
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