Joshua Fortt
Lead Technical Support Engineer at Improbable
London, England, United Kingdom
Summary
🤩
Rockstar🎓
Top SchoolJoshua Fortt is a Lead Technical Support Engineer based in London with 12 years of IT experience and a strong eight-year focus in the gaming industry. Progressing from apprentice to lead at companies like Splash Damage and Improbable, he combines hands-on desktop and application support with SLA-driven helpdesk management and ITIL best practices. He brings deep expertise in Windows 10, Microsoft 365, SCCM deployments, and deployment/maintenance of creative suites such as Autodesk and Adobe used by art teams. Comfortable troubleshooting networking fundamentals (CCENT-level) and mentoring junior staff, Joshua is known for translating studio needs into reliable, developer-friendly support processes. He’s equally at home automating deployments and coaching teams, helping studios keep production pipelines running smoothly under tight timelines.
12 years of coding experience
3 years of employment as a software developer
Information Technology, Information Technology at Langley Park School For boys
Github Skills (47)
storage10
high-availability9
rendering9
javascript9
observability9
webgl9
monitoring9
prometheus-exporter9
canvas9
phaser9
thanos9
prometheus9
google-cloud-storage9
lucky-framework9
promql9
Programming languages (2)
Github contributions (5)
joshpmcghee/parsec-terraform
Sep 2016 - Apr 2019
Contributions:4 pushes in 2 years 6 months
parsecterraform
joshpmcghee/gadabout
Mar 2016 - May 2016
Contributions:37 pushes, 1 branch, 4 tags in 1 month
nomad-jobhashicorp-nomadarmynomadscheduler
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