Joshua Holmes
CX Design Lead at St John Ambulance (Vic)
Melbourne, Victoria, Australia
Summary
👤
Senior🎓
Top SchoolJoshua Holmes is a CX Design Lead in Melbourne with 10 years of experience blending user-centered design, design ops and hands-on product delivery across retail, telecoms and emergency management. He’s known for cutting complexity—consolidating processes, UI kits and documentation to boost team efficiency—and for driving measurable outcomes like a 30+ point NPS uplift and large conversion gains. A natural situational leader, Joshua pairs empathy and transparency with tactical grit developed through frontline emergency roles (former RFS Deputy Captain, current St John Ambulance regional manager) that inform his calm decision‑making under pressure. He builds inclusive teams, decentralises design authority to empower practitioners, and actively creates upskilling opportunities while still diving into prototypes and research himself. Unexpectedly, his track record includes coordinating large-scale event medical operations and sleeping under a tarp as a teen—experiences that help him stay resilient, curious and relentless about improving systems.
10 years of coding experience
3 years of employment as a software developer
Double Bachelor's Degree Information Technology and Multimedia, Double Bachelor's Degree Information Technology and Multimedia at Griffith UniversityCertificate IV Information Technology (General), Certificate IV Information Technology (General) at TAFE NSWCertificate II Public Safety (Firefighting Operations), Certificate II Public Safety (Firefighting Operations) at NSW Rural Fire ServiceCertificate IV Training & Assessment, Certificate IV Training & Assessment at St John Ambulance Australia
Github Skills (3)
ghost8
methodology7
infosec3
Programming languages (3)
Github contributions (5)
JoshDHolmes/2017-Website-Update
Aug 2017 - Aug 2019
Contributions:2 pushes, 1 branch in 1 year 11 months
JoshDHolmes/govhackgc
Jun 2016 - Aug 2016
Contributions:2 PRs, 29 pushes, 2 branches in 1 month
govhackreactgoldcoast
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